Introduction
ContinuityPoint (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Notice explains how we collect, use, share, retain, and protect your information across our services and website.
Who This Applies To
Visitors to our web site
Individuals who are our clients or prospective clients, former clients and their representatives
Employees of our clients
Individuals named or to be named on an insurance policy, will, trust, shareholder agreement, cross option agreement, power of attorney or any documents related to the service we provide.
Information We Collect
The personal data we collect from you includes your name; address, email address, phone numbers, date of birth, National Insurance number, passport number, copies of utility bills and your employment or business interests. We will also collect data about your income & expenditure, assets & liabilities, the insurance policies you hold, your professional advisers, your will, and any power of attorney you have given or been given.
We may need to collect data about your close family members and dependants to provide our services. Where we do, you will be responsible for ensuring that you have the consent of the people concerned to share their information with us. If you ask us to provide a copy of our Privacy Notice to them, we will do so.
Special Category Data
In delivering our services, we may collect and process special category data, comprising medical and health information (e.g. for underwriting, claims or complaint resolution with insurers)
This data is only processed:
With explicit consent, or
Where legitimate interest has been predetermined
We apply heightened safeguards to this data, including encryption, restricted access, and secure storage.
Cookies and Website Analytics
We use cookies and similar technologies to enhance user experience and analyse website traffic. You can manage cookie settings via your browser. Disabling cookies may affect functionality
How We Use Your Data
We use the information we hold in the following ways:
To comply with the Anti-Money Laundering Regulations
To meet our contractual obligations to you
To comply with our regulatory duties to the Financial Conduct Authority
To assist us and you in resolving any dissatisfaction about our service at any time in the future.
Data Sharing and Disclosure
We will never share your data with a third party for marketing purposes
To comply with the Money Laundering Regulations, we may share your data with a third party to verify your identity and perform other anti-money laundering checks
To meet our contractual obligations to you and to enhance the effectiveness of our services to you, we may share your data with other third parties that we engage with for accountancy, compliance, legal, trust, will and probate specialist support
We will also share your data with financial product providers such as insurers and the third-party service providers that provide us with analytical tools to support our financial planning service and access the insurance market to arrange financial products for you
We only share your data with a third party for processing if we have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with your or our written instructions.
Data Retention
We will retain your data while it is necessary for us to meet our contractual obligations to you. We will take all reasonable steps to keep your data up to date throughout our relationship
To comply with our regulatory duties to the Financial Conduct Authority, we must retain your data for a minimum period of three years
We reserve the right to retain your data for longer where we believe it is in our legitimate interest to do so
You have the right to ask us to delete your personal data. We will comply with this request unless doing so limits our legal and regulatory obligations or affects our legitimate interests.
Your Rights
You have the following rights under data protection law:
Right to access your data
Right to correct inaccurate data
Right to request erasure ("right to be forgotten")
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with the Information Commissioner’s Office
Please contact us if you wish to exercise these rights.
How We Protect Your Data
We implement robust technical and organisational measures to protect your data, including:
Encrypted storage and secure transfer protocols
Access controls and role-based permissions
Staff training and regular reviews of data protection practices.
Updates
We may update this notice from time to time. Any significant changes will be notified via our website or direct communication.
For questions or to exercise your data rights, contact:
The Data Protection Officer
Active Business Protection Limited
3 Highcliff View, Westgate, Guisborough. TS14 6AY
If you are ever unhappy about the way we have processed your data, you have a right to complain to the Information Commissioner’s Office. The address is:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
Our ICO Registration Reference is ZB566050